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Resources  > FAQ


                           F.A.Q. on eBiz Portal Services

Q1: How do I benefit if I outsource?

Q2: How can I contract eBiz Portal?

Q3: What does the usual development proposal include?

Q4: What is eBiz Portalís Solutions Delivery Model?

Q5: What support does we usually provide for the developed custom  software?

Q6: How does eBiz Portal protect my confidentiality?

Q7: How does eBiz Portal handle questions of ownership for the developed projects?

Q8: What does eBiz Portal charge for its development services?

Q9: How would eBiz Portal bill me?

Q10: How can I communicate with eBiz Portal?

Q11: How can eBiz Portal solve the Time Zone Difference?



Q1: How do I benefit if I outsource?

A: If you out-source some or all of your software development you benefit in the
    following ways:

    You significantly increase your development capacity without increasing your
    company's personnel;
    You can concentrate your company's efforts on the strategic planning and faster
     responding on the market opportunities;
    You get an access to development resources with wide and deep experience in
    different common, new, and specific technologies;
    You get top quality software development at extra low offshore development rates
     and can essentially cut your development costs.

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Q2: How can I contract to eBiz Portals?

A: If you have a potential project that you consider to outsource to eBiz Portals, please send us the problem description and/or specification of the software you would like to be developed. We will prepare the development proposal that serves as a contract and send it to you in 1-5 working days since we get the problem description/specification. The time to prepare the proposal depends on the size and complexity of the project.

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Q3: What does the usual development proposal include?

A: The development proposal usually includes the following paragraphs:

Contents Description
Problem Description A restatement of your needs as we understand it

Proposed Solution
Our proposal of what to do to meet that need
Functional Description Detailed description of what exactly the software that we propose to create does
User Interface Description of the user interface with screen shots (dialog bitmaps)
Platforms Systems on which our solution will run (Windows 3.x, Win 95/98, NT, Unix, etc.)
Files Description/List of files involved in the project (input files, output files, .INI files, help files, installation program etc.)
Dependencies Issues on which the project depends (3rd party software, customer action, etc.)
Limitations Description of critical issues and values (maximum number of records, maximum file size, minimum RAM requirements, etc.)
Development tools Tools that will be used to complete the project
Testing Description of who and how will test test our work
Support Description of technical support that will be provided to the customer after the project's completion and delivery
Deliverables
Description/List of what and when will be delivered to the customer to complete the project (software itself, source code, documentation, etc.)
Ownership Description of who and on which conditions owns the results of the project
Schedule Description of how long the project will take to complete relatively to the start date, including major milestones such as start, working prototype, final version, testing complete, documentation complete, final delivery, etc.
Budget Description of how many programmer days each part of the schedule will take and amount that we will charge for each programmer day
Terms Description of what amount and on which project's stage customer will pay
Duration Term during which this proposal is valid

Contact Information
Information containing who in eBiz Portal and how should be contacted with questions or comments on the proposal and project

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Q4: What is eBiz Portalís Solutions Delivery Model

eBiz Portal delivers Software solutions globally at the clientsí site as well as from its state-of-the-art software development center located in India. With technical expertise across various platforms and experience of providing solutions to industries such as Finance, Manufacturing, Retail, Utilities, and specialized technology domains, eBiz Portal has established an unmatched credibility with all its clients.
The software development process is governed by very stringent guidelines ensuring high levels of quality in the solution. To implement software projects, we have adopted the industry standard process identified in the Software Engineering Project Management lifecycle.
 
PROJECT TRACK

Project Monitoring
eBiz Portal creates the entire plan in MS Project and sends to the client upon project commencement
The plan includes intermediate milestones, completion dates and identifies   resource allocation
Every week and at every major milestone, we update the client on the project status with reference to the original plan
Task Scheduling and Tracking
Identification of staff roles and assignments
MS Scheduler to track role-wise tasks
Regular access to tasks and review
Security levels for task modifications

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Q5: What support does eBiz Portal usually provide for the developed custom software?

A: Technical support depends on the concrete project's specifics. Usually eBiz Portal provides support during six months after final delivery. Such support includes free fixing of problems discovered with the system that fall within the scope of the proposal. These problems are limited to system failure, crash, lock-up, or differences in operation from the specifications.

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Q6: How does eBiz Portal protect my confidentiality?

 A: Everyone in eBiz Portal understands the importance of this question. That is one of the first issues that is being discussed with any new eBiz Portal employee. All eBiz Portal employees have signed internal Non-Disclosure Agreement. When we start working with a new client we usually sign the Non-Disclosure agreement between the client and eBiz Portal. Any confidential information from a client goes directly to people who work with this client and does go neither out of eBiz Portal, nor even to other eBiz Portal employees who are not involved into the project. After the project is completed all confidential information is either returned to the client or deleted.

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Q7: How does eBiz Portal handle questions of ownership for the developed projects?

 A: The full rights on projects, including the software, source code, and documentation, are usually the sole property of the customer. Very rarely we would like to leave the rights to re-use some components, but these components never contain any specific business logic and/or confidential information received from customer. We always negotiate this issue with customer and include it in the development proposal that both customer and eBiz Portal sign before project's start. Anyway, the customer has the "final word" in this question.

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Q8: What does eBiz Portal charge for its development services?

 A: For our software development services we charge from $12 to $20 per man-hour. The rate depends and can vary on the exact project specifications decided according to the final SRS document based on the complexity and size of a project.

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Q9: How would eBiz Portal bill me?

A: The billing procedure depends mostly on the size of the project. Usually we split the budget on four equal parts due upon start of development, delivery of the working prototype, final delivery of the software, and acceptance testing by the customer. The payment method is a wire transfer to eBiz Portalís bank account in India. The budget, terms, and the payment method are also negotiable and are subjects for the development proposal.

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Q10: How can I communicate with eBiz Portal?

 A: In the offshore software development business communications are vitally important. And very often communications is also one of the biggest problems that is faced by the parties participating in outsourcing. Understanding the importance of this issue, we would like to ensure you that you will not face such communicational difficulties as:
Technical communicational problems: eBiz Portal has Internet on-line connection; a dedicated 1 MBPS AT & T Voice link to the USA, good phone and fax lines; A 24 hour Toll-free phone line to interact with the project team; often uses postal services such as DHL, UPS, FedEx, TNT, and others.
Technical & general mutual understanding difficulties: our managers have very good experience of work with different customers and projects; different kinds of project specifications or problem descriptions; launching, fulfilling, delivering, and supporting projects both via Internet and personally at a customer's site.

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 Q 11: How can eBiz Portal solve the Time Zone Difference ?

eBiz Portalís 24/7 - Remote Client Management System

Our production facilities are situated in Hyderabad. Our time zone difference (12 Hours) gives us the strategic advantage to service customers in the U.S overnight. A Project leader independently responsible for development and management of the project will be present at our facility round the clock which will enable you to interact with the project team and monitor/manage your projects on a real time.
Remote Client access and contact procedures provide a single point access for the software development and project progress, which enables proactive management of job in progress. This practice of ours ensures close monitoring and confirms the availability of technical and support services over various stages of PDLC, such as Coding, Testing, de-bugging and implementation etc. Our Communication and hardware infrastructure assures transferring, accessing, and managing project deadlines between remote client-service provider locations. This system helps eliminate performance bottlenecks by working in conjunction with the requirement and work practices of our clients.

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