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F.A.Q. on eBiz Portal Services
Q1: How do I benefit if I outsource?
Q2: How can I contract eBiz Portal?
Q3: What does the usual development proposal include?
Q4: What is eBiz Portal’s Solutions Delivery Model?
Q5: What support does we usually provide for the developed
custom software?
Q6: How does eBiz Portal protect my confidentiality?
Q7: How does eBiz Portal handle questions of ownership for the
developed projects?
Q8: What does eBiz Portal charge for its development services?
Q9: How would eBiz Portal bill me?
Q10: How can I communicate with eBiz Portal?
Q11: How can eBiz Portal solve the Time Zone Difference?
Q1: How do I benefit if I outsource?
A: If you out-source some or all of your software development you
benefit
in the
following ways:
You significantly increase your development capacity without
increasing your
company's personnel;
You can concentrate your company's efforts on the strategic planning
and faster
responding on the market opportunities;
You get an access to development resources with wide and deep
experience in
different common, new, and specific technologies;
You get top quality software development at extra low offshore
development rates
and can essentially cut your development costs.
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Q2: How can I contract to eBiz
Portals?
A: If you have a potential project that you consider to outsource to
eBiz Portals, please send us the problem description and/or
specification of the software you would like to be developed. We
will prepare the development proposal that serves as a contract and
send it to you in 1-5 working days since we get the problem
description/specification. The time to prepare the proposal depends
on the size and complexity of the project.
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Q3: What does the usual development proposal include?
A: The development proposal usually includes the following
paragraphs:
| Contents |
Description |
| Problem Description |
A restatement of your needs as we understand it |
Proposed Solution |
Our proposal of what to do to meet that need |
| Functional Description |
Detailed description of what exactly the
software that we propose to create does |
| User Interface |
Description of the user interface with screen
shots (dialog bitmaps)
|
| Platforms |
Systems on which our solution will run (Windows
3.x, Win 95/98, NT, Unix, etc.) |
| Files |
Description/List of files involved in the
project (input files, output files, .INI files, help files,
installation program etc.) |
| Dependencies |
Issues on which the project depends (3rd party
software, customer action, etc.) |
| Limitations |
Description of critical issues and values
(maximum number of records, maximum file size, minimum RAM
requirements, etc.) |
| Development tools |
Tools that will be used to complete the project |
| Testing |
Description of who and how will test test our
work |
| Support |
Description of technical support that will be
provided to the customer after the project's completion and
delivery |
| Deliverables |
Description/List of what and when will be delivered to the
customer to complete the project (software itself, source code,
documentation, etc.) |
| Ownership |
Description of who and on which conditions owns
the results of the project |
| Schedule |
Description of how long the project will take to
complete relatively to the start date, including major
milestones such as start, working prototype, final version,
testing complete, documentation complete, final delivery, etc. |
| Budget |
Description of how many programmer days each
part of the schedule will take and amount that we will charge
for each programmer day |
| Terms |
Description of what amount and on which
project's stage customer will pay |
| Duration |
Term during which this proposal is valid |
Contact Information |
Information containing who in
eBiz Portal and how
should be contacted with questions or comments on the proposal
and project |
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Q4: What is eBiz Portal’s Solutions Delivery Model
?
eBiz Portal delivers Software solutions globally at the clients’ site
as well as from its state-of-the-art software development center
located in India. With technical expertise across various platforms
and experience of providing solutions to industries such as Finance,
Manufacturing, Retail, Utilities, and specialized technology
domains, eBiz Portal has established an unmatched credibility with all
its clients.
The software development process is governed by very stringent
guidelines ensuring high levels of quality in the solution. To
implement software projects, we have adopted the industry standard
process identified in the Software Engineering Project Management
lifecycle.
PROJECT TRACK
Project Monitoring
eBiz Portal creates the entire plan in MS Project and sends to the
client upon project commencement
The plan includes intermediate milestones, completion dates and
identifies resource allocation
Every week and at every major milestone, we update the client on the
project status with reference to the original plan
Task Scheduling and Tracking
Identification of staff roles and assignments
MS Scheduler to track role-wise tasks
Regular access to tasks and review
Security levels for task modifications
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Q5: What support does eBiz
Portal usually provide for the developed
custom software?
A: Technical support depends on the concrete project's specifics.
Usually eBiz Portal provides support during six months after final
delivery. Such support includes free fixing of problems discovered
with the system that fall within the scope of the proposal. These
problems are limited to system failure, crash, lock-up, or
differences in operation from the specifications.
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Q6: How does eBiz Portal protect my confidentiality?
A: Everyone in eBiz Portal understands the importance of this
question. That is one of the first issues that is being discussed
with any new eBiz Portal employee. All eBiz Portal employees have signed
internal Non-Disclosure Agreement. When we start working with a new
client we usually sign the Non-Disclosure agreement between the
client and eBiz Portal. Any confidential information from a client goes
directly to people who work with this client and does go neither out
of eBiz Portal, nor even to other eBiz Portal employees who are not
involved into the project. After the project is completed all
confidential information is either returned to the client or
deleted.
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Q7: How does eBiz Portal handle questions of ownership for the
developed projects?
A: The full rights on projects, including the software, source
code, and documentation, are usually the sole property of the
customer. Very rarely we would like to leave the rights to re-use
some components, but these components never contain any specific
business logic and/or confidential information received from
customer. We always negotiate this issue with customer and include
it in the development proposal that both customer and eBiz Portal sign
before project's start. Anyway, the customer has the "final word" in
this question.
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Q8: What does eBiz Portal charge for its development services?
A: For our software development services we charge from $12 to $20
per man-hour. The rate depends and can vary on the exact project
specifications decided according to the final SRS document based on
the complexity and size of a project.
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Q9: How would eBiz Portal bill me?
A: The billing procedure depends mostly on the size of the project.
Usually we split the budget on four equal parts due upon start of
development, delivery of the working prototype, final delivery of
the software, and acceptance testing by the customer. The payment
method is a wire transfer to eBiz Portal’s bank account in India. The
budget, terms, and the payment method are also negotiable and are
subjects for the development proposal.
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Q10: How can I communicate with
eBiz Portal?
A: In the offshore software development business communications are
vitally important. And very often communications is also one of the
biggest problems that is faced by the parties participating in
outsourcing. Understanding the importance of this issue, we would
like to ensure you that you will not face such communicational
difficulties as:
Technical communicational problems: eBiz Portal has Internet on-line
connection; a dedicated 1 MBPS AT & T Voice link to the USA, good
phone and fax lines; A 24 hour Toll-free phone line to interact with
the project team; often uses postal services such as DHL, UPS,
FedEx, TNT, and others.
Technical & general mutual understanding difficulties: our managers
have very good experience of work with different customers and
projects; different kinds of project specifications or problem
descriptions; launching, fulfilling, delivering, and supporting
projects both via Internet and personally at a customer's site.
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Q 11: How can eBiz
Portal solve the Time Zone Difference ?
eBiz Portal’s 24/7 - Remote Client Management System
Our production facilities are situated in Hyderabad. Our time zone
difference (12 Hours) gives us the strategic advantage to service
customers in the U.S overnight. A Project leader independently
responsible for development and management of the project will be
present at our facility round the clock which will enable you to
interact with the project team and monitor/manage your projects on a
real time.
Remote Client access and contact procedures provide a single point
access for the software development and project progress, which
enables proactive management of job in progress. This practice of
ours ensures close monitoring and confirms the availability of
technical and support services over various stages of PDLC, such as
Coding, Testing, de-bugging and implementation etc. Our
Communication and hardware infrastructure assures transferring,
accessing, and managing project deadlines between remote
client-service provider locations. This system helps eliminate
performance bottlenecks by working in conjunction with the
requirement and work practices of our clients.
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